Effective from 15 November 2024

Operational Hours for Enquiry Hotlines

1. SkyShuttle is an authorized tradename of East Asia Airlines Limited (“EAA”)
2. The maximum seating capacity in the cabin is 12 passengers, however the number of passenger(s) permitted to be carried on board is determined by the available payload. Please also note that no more than two children under the age of two may travel accompanied by an adult on the charter flight.
3. The maximum load of the baggage compartment is 300kgs. The door of the compartment is 37 x 24 inches and the dimensions of the hold space is 118 x 47 x 40 inches.
4. In the event of an off-load due to insufficient payload, the off-loaded passenger(s) shall be allowed to standby or transfer to the next available schedule flight. East Asia Airlines Limited (“EAA”) has no obligation to provide any off-loaded passenger(s), an alternative means of transportation or compensation due to payload limitations.
5. Helicopter tickets are only valid for travel on the date, time and flight as specified in the charter agreement and on the ticket(s) issued.
6. Once a booking is confirmed, a handling fee HKD/MOP/RMB 10,000 will be charged for any cancellation made. No cancellations are permitted within 24 hours of flight departure time.
7. Requests for re-booking or amendment (e.g. change in departure date or time etc.) is subject to aircraft availability and may be made for a fee of HKD/MOP/RMB 10,000 on scheduled charter flights not less than 3 hours before departure. Any non-scheduled charter flights or charters to airport destinations may be rebooked not less than 24 hours before departure subject to an amendment fee of HKD/MOP/RMB 10,000.
8. If any charter flight is cancelled due to inclement weather or EAA operational reasons, the respective charter rate and departure tax will be refunded in full, excluding any handling fees previously settled.
9. Refund or transfer is not allowed for any no-show or late-show passenger(s).
10. It is the responsibility of the passenger(s) to ensure that they have valid travel documents and entry visa, as required, to their intended destination. The passenger’s name as printed on the ticket must correspond with their travel document. Otherwise EAA has the authority to deny boarding and no ticket refund will be made.
11. Passengers are required to check-in at the departure Heliport / Hong Kong Business Aviation Centre / Macau Business Aviation Centre at least 30 minutes in advance of your flight time.
12. EAA reserves the right to cancel any scheduled charter flight service in the event of bad weather (subject to the discretion of the pilot in command), operational requirements or if there is any unforeseen mechanical problems which requires the aircraft to undergo maintenance. EAA shall not be liable for any compensation or expenses incurred by the passenger as a result of the flight cancellation.
13. EAA reserves the right to deny boarding of any person(s) whose mental or physical condition presents an actual or potential safety hazard or risk (including but not limited to impairment and intoxication from alcohol and drugs) to our passengers, crew, staff or property.
14. In case of dispute, the decision of EAA shall be final. EAA reserves the right to amend these terms, conditions and charter policy without prior notice.
15. Should any doubts arise regarding the interpretation of any element of the contents of these Terms and Conditions for Helicopter Charter Services, the English version shall prevail.